CLIENT-FOCUSED STATE-OF-THE-ART IT SOLUTION
As a client-focused solution developer and dedicated services provider in various engineering and scientific technologies, INFOTREE SDN. BHD. is able to provide a variety of state-of-the-art IT solutions for maximum efficiency. These include:
- Wireless and Broadband Connectivity Solution
- IT Application Solution Development
- Web Portal Solution Development
- Computer and Networking Infrastructure Solution Implementer
- IT Professional Consultancies
- IT Systems Maintenance and Services
- IT Storage, Backup and Recovery Management Solution
- IT Hardware Preventive Maintenance
- IT Network Planning, Design and Integration Services
- IT Security Management and Vulnerability Assessment Services
PROFESSIONAL TECHNICAL TEAM MINIMIZES DOWNTIME
Our pool of professional staff from diverse IT background and experience are capable of troubleshooting and resolving software and hardware related problems on-site quickly to minimize downtime. In addition to the standard warranty provided by INFOTREE SDN. BHD., we offer contractual maintenance services to ensure that all equipment are in good working condition, thus reducing productivity downtime.
INFOTREE SDN. BHD. have an on the following skill of tasks. Our teams of Consultants, Software Engineers, Networks Engineers and Web base Designer have developed the following skill sets and experience:
- Broadband Wireless Connection Implementation
- Gateway Security (Firewall, Antivirus, Anti-Spam & etc)
- Web-Based Application System Development and Implementation
- Storage Management
- Document Management System
- Network Integration and Management
- Customized Civil Engineering Application System
- Unified Campus Network
INFOTREE'S FIRM COMMITMENTS
INFOTREE SDN. BHD. endeavors to put together the best of IT's potential to elevate our clients to the forefront of their industry with the following firm commitments:
- Greater IT effectiveness solution for solid return on IT investment
- Low cost of ownership that varies with client's budgeting
- Showing substantial increase in work and operations productivity
- Consistently exceeding customer's expectations
- End-User total implemantation and satisfaction
- Effective empowerment between customers and suppliers
- Tighter management control and more useful information
- Meeting tight deadlines
- Quick response time
- Adherence to standard policies
- Faster induction of new procedures
- Time and cost savings
- Quick training and re-training of staff
CENTRALIZED HASSLE-FREE HELPDESK FOR ANY PROBLEM REPORTING
INFOTREE SDN. BHD. Is centralized solution-focused Helpdesk is supported by a pool of application, web, systems, network and hardware specialists. Our Helpdesk is located at http://helpdesk.infotree.net.my/. Clients can logged in their reports online, or call our helpdesk hotline at 03-87383333, where all problems are resolved centrally and proficiently. Using a large resolution database, we aim to ensure your downtime is kept to a minimum.
INFOTREE'S COMMITMENT OF HIGH QUALITY SERVICE
INFOTREE SDN. BHD. professional service and maintenance is ideal if you want to:
- Ensure guaranteed service levels.
- Minimize downtime of your system equipment while assuring your customer of your service guarantee.
- Ensure availability of a Support Specialist to perform different level of services.
- Allocate immediate on-site resource for critical problems.
- Obtain a single source of support and expertise for your end customers.
- Enable easy access, proactive feedback and updates.
- Acquire best practices from proven methodology.
- Engage superior support services.